Hearing Aid Aftercare

Your hearing journey doesn’t end once you receive your hearing aids, it’s just the beginning. At Direct Ear Care, you get support and long-term care whenever you need it

Whether your hearing aids need a quick clean, a small adjustment, or reassurance, we’re always here to help.

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Why Hearing Aid Aftercare Matters

Your hearing can change over time, and your hearing aids need regular checks to keep performing their best.

Here’s why aftercare is essential:

With proper aftercare, your hearing aids stay clear and reliable.

What’s Included in Our Aftercare

All hearing aids from Direct Ear Care come with aftercare, which includes:

Up to 5-year warranty

All hearing aids come with a 2 or 5-year manufacturer warranty, depending on your aftercare package.

Six monthly check-ups and service appointments

We’ll book you in every six months to make sure your hearing aids are working at their best. If you have any issues or need advice between check-ups, you can book an appointment with our audiologist at any time.

Follow-up appointments after your hearing aid fitting

We make sure you are getting on well with your hearing aids and they are performing well.

Retest your hearing every two years

Hearing can change over time, so it’s important we have the latest results to adjust your hearing aids if needed.

Hearing aid retuning and reprogramming

If your hearing has changed or you feel like your hearing aids needs adjusting, we advise seeing our audiologist.

Free Replacement Domes, Filters and Batteries for up to 5 years

We’ll supply domes, filters, and batteries to ensure your hearing aids keep working properly. For 2 to 5 years, depending on your aftercare package.

Free Ear Wax Removal for 5 years (worth £590)

Ear wax build-up can affect how well your hearing aids perform. That’s why we offer free ear wax removal twice a year for up to 5 years, available with our premium aftercare package.

Support in person and over the phone

If you need help or advice, you can contact our team anytime. We are here to support you.

60-Day money back guarantee

We want to make sure you’re happy with your hearing aids. That’s why all our hearing aids come with a 60-day money-back guarantee, simply return them for an exchange or full refund.

Loan hearing aids if repairs are needed

If your hearing aids need to be sent to the manufacturer for repair, we can provide loan hearing aids so you're never without them.

Home Visits

We’ll visit you at your home to ensure your hearing aids are fitted correctly and comfortably. Your package includes follow-up appointments, six-monthly check-ups, and a hearing test every two years.

Ongoing Support That Puts You First

We don’t believe in one-off sales. We believe in building lasting relationships with every patient. When you get your hearing aids from us, you’ll receive continued support, servicing, and advice for years to come. No surprise charges or upselling. Just honest, professional care you can count on.

Read Our Reviews

Best thing I ever did, hearing aids are so clear. Ibrahim so helpful and very professional can’t fault them.

Very thorough hearing assessment. Ibrahim spent a long time going through my needs with regard to my hearing loss before he gave me the hearing test. He gave me some hearing aids to try with no obligation, not pushy at all. Huge difference from the NHS aids I have at the moment. If you’re looking for someone to test your hearing I’d definitely recommend Direct Hearing Care.

My Consultation with Ibrahim was 100% positive in every way, I was immediately put at ease by his gentle manner and his professional knowledge. I was guided through every step in understanding my hearing loss and which options I could take, no sales pitch, no pressure, all my decisions. Thank you Ibrahim, I feel that you have a true vocation.

Read Our Case Studies

How hearing aids changed lives

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How hearing aids changed lives

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Frequently Asked Questions

Get answers to your questions

How often should I get my hearing aids checked?

We recommend visiting us every 6 months for check-ups, or book in when are having any issues with.

Do I have to pay for adjustments or servicing?

No. All routine adjustments, cleanings, and retuning are included for 2 or 5 years at no extra cost.

What if my hearing changes?

We’ll retest your hearing and reprogram your aids accordingly, so they are performing at their best.

Can you look after hearing aids I bought elsewhere?

Yes, we can help service most major brands, there is a charge for this service. Get in touch and we’ll let you know what support is available.

What happens when my aftercare package ends?

You can extend your aftercare package, for more information speak to your audiologist or contact us on 0330 133 0511.