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Terms of Use

Last updated: 05.01.2026

These Terms of Use (“Terms”) govern your access and use of the Direct Ear Care website and services. By browsing, booking, or interacting with this website, you agree to comply with these terms. If you do not agree, please do not use our website or services.

1. Purpose of This Website

This website is intended to:
  • Provide information about ear care services
  • Support appointment bookings and enquiries
  • Offer general health guidance (not diagnosis)
The website content is informational only and is not a substitute for professional medical advice.

2. Eligibility to Use Our Website & Services

You confirm that:
  • You are 18 years or older, or
  • A parent/guardian is acting on behalf of a child
  • You will only provide accurate and truthful information
We reserve the right to refuse service if information provided is false or misleading.

3. Appointments, Cancellations & Service Availability

  • Appointments are subject to availability and confirmation.
  • We reserve the right to reschedule or cancel appointments in cases of emergency, safety concerns, clinician availability, or operational reasons.
  • If you need to cancel or amend an appointment, you are responsible for notifying us within the required notice period (as per clinic policy).
We aim to provide high-quality healthcare, but we do not guarantee outcomes, as every patient case is individual.

4. Medical Disclaimer

  • Website content is general guidance only.
  • Do not rely on this website to diagnose or treat any condition.
  • Always consult a qualified healthcare professional.
Direct Ear Care is not responsible for harm or inconvenience arising from reliance on website information.

5. Acceptable Use of the Website

You agree not to:
  • Misuse or attempt to disrupt the website
  • Attempt unauthorised access to systems or data
  • Upload harmful code, spam, or malicious content
  • Use the website for illegal or fraudulent purposes
We reserve the right to restrict access to anyone who misuses the website.

6. Intellectual Property Rights

All content on this website, including text, graphics, images, branding, design, and layout, belongs to Direct Ear Care or its licensors.
You may not:
  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Or commercially use any content
without prior written permission.

7. Third-Party Links

Our website may include links to external websites. These are provided for convenience only.
Direct Ear Care:
  • Does not control third-party sites
  • Does not endorse their content
  • Is not responsible for their accuracy or policies
Use them at your own discretion.

8. Limitation of Liability

To the fullest extent permitted by law, Direct Ear Care will not be liable for:
  • Indirect or consequential losses
  • Loss of data, profit, or business
  • Website interruption, technical faults, or errors
Nothing in these Terms excludes liability where it cannot legally be excluded, including negligence resulting in injury or death.

9. Privacy & Data Protection

Your use of this website is also governed by our Privacy Policy, which explains how we collect and protect your personal data.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in law, services, or website functionality. The revised terms will be posted with an updated date. Continued use of our website confirms acceptance of the updated terms.

11. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be resolved through the courts of England and Wales.

12. Children & Parental Responsibility

If you are booking or enquiring on behalf of a child, you confirm you are the parent/legal guardian or have lawful authority to do so. We may require proof of consent where appropriate.

13. Fees, Payments & Refunds

Fees for services will be communicated at the time of booking. Any cancellation or refund entitlement is subject to our clinic policy. Failure to attend without notice may result in charges.

14. Not an Emergency Service

Direct Ear Care is not an emergency service. If you require urgent medical assistance, please contact NHS 111 or call 999 in an emergency.

15. Website Availability

We aim to keep our website available and functioning smoothly, but we do not guarantee uninterrupted access. We may suspend or restrict access for maintenance or security reasons.

16. Accessibility

We aim to make our website accessible to all users. If you experience difficulty using our website, please contact us and we will do our best to assist.

17. Complaints

If you have a concern about our website or services, please contact us using the details provided. We will aim to resolve matters promptly and fairly.

18. Contact Us

For questions regarding these terms, contact:
Direct Ear Care